Solutions for common tech problems and how to fix device or software issues.
Help to get into DMACC Foundation when username and password do not work.
Get back some assignments and syllabus but unable to undelete quizzes and test
Having issues using the DART app on your smartphone? Click here for some troubleshooting tips and who to contact for help
How to set the default sound device
Are you on a Mac computer and getting an error when you attempt to open an Office document? Then you may need to enable full disk access for the application
Occasionally, browser cache issues occur with some browsers on DMACC sites. Follow these instructions to clear out your browser cache in Google Chrome, Safari, Firefox, and Microsoft Edge.
Is your web browser preventing you from seeing a legitimate pop-up? Here are instructions on how to allow them to appear
If you're not seeing any Word templates when launching Word, try checking this setting.
Did you know that you can save files from MyLab onto your personal computer? Here are instructions on how to access that feature
Having issues while accessing websites on Google Chrome? Try this quick method to update the browser
To install important updates on a Lenovo Laptop you need to check both Lenovo Commercial Vantage for Updates as well as Windows systems updates.
How to access Kaltura through Canvas when encountering the "enable 3rd party cookies" error on Safari
Lockdown Browser Second Insitution
This is the directions on how to clear your forms cache
Enabling Cross Tracking for Kaltura
For issues regarding LockDown Browser, we strongly recommend that students reach out to Respondus for help. This article contains contact/support information.
How to save a word document as a PDF
Monitor Issues With Docking Station
Wiley Plus Support Contact
New laptops often come in S Mode, and while some people really should stay with that mode it is not ideal or recommended to stay in when attending classes at DMACC here is how to disable it.
Zoom has a test meeting that you can join to troubleshoot connection/video/audio issues- Access the Zoom troubleshooting test here