Solutions for common tech problems and how to fix device or software issues.
Help to get into DMACC Foundation when username and password do not work.
Get back some assignments and syllabus but unable to undelete quizzes and test
Having issues using the DART app on your smartphone? Click here for some troubleshooting tips and who to contact for help
How to set the default sound device
Are you on a Mac computer and getting an error when you attempt to open an Office document? Then you may need to enable full disk access for the application
Occasionally, browser cache issues occur with some browsers on DMACC sites. Follow these instructions to clear out your browser cache in Google Chrome, Safari, Firefox, and Microsoft Edge.
Is your web browser preventing you from seeing a legitimate pop-up? Here are instructions on how to allow them to appear
If you're not seeing any Word templates when launching Word, try checking this setting.
Did you receive a .heic picture file from someone using an iPhone? Here is how to open/view it using a Windows 10 computer.
Lenovo Vantage is an application that you can utilize to install important software updates and get the latest drivers for your Lenovo device.
Did you know that you can save files from MyLab onto your personal computer? Here are instructions on how to access that feature
Having issues while accessing websites on Google Chrome? Try this quick method to update the browser
How to access Kaltura through Canvas when encountering the "enable 3rd party cookies" error on Safari
Lockdown Browser Second Insitution
If you are troubleshooting a Microphone you should confirm that the settings within Windows are configured properly. The best way to test a Microphone would be through the Control Panel's Sound Settings.
Are you having issues with your Microphone/Camera in Collaborate? Try updating your chrome browser
Did you lose access to your network drives? Here are the paths to re-map them to your computer.
This is the directions on how to clear your forms cache
If you are getting a "We're sorry
Enabling Cross Tracking for Kaltura
How to save a word document as a PDF
The dock does not work after connected to a computer with the provided Thunderbolt 3 cable.
Monitor Issues With Docking Station
Zoom has a test meeting that you can join to troubleshoot connection/video/audio issues- Access the Zoom troubleshooting test here