Open Microsoft Word
Select "Blank document"
On the top left go to "FILE"
Select "Options" on the left side pane.
A dialog box ("Word Options") will pop-up.
Select the "Save" option (it is the fourth option down in the left-hand menu)
Under "Save documents" you will want to edit or verify "Default personal templates location:"
Typically, it should be "C:\Users\YourUsername\AppData\Roaming\Microsoft\Templates\"
Once you have verified or modified the "Default personal templates location", please close the "Word Options" and then close Word itself.
Re-launch Word and try to open your personal templates.
Your templates should now be showing up correctly.
If your templates are still not showing correctly please reach out to the Tech Support Team at 515-965-7300