Tech Support Knowledge Base

A self-help solution to all of your technology questions. DMACC Staff/Faculty: Please sign in to view internal articles.

Categories (8)

Getting Started & Training Resources

Training materials and quick start guides to help users navigate DMACC's tech tools.
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Troubleshooting & Technical Issues

Solutions for common tech problems and how to fix device or software issues.
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General IT Policies & Support

Essential policies, guidelines, and resources for using DMACC's IT services and reporting issues.
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Accounts & Access

Instructions for managing and troubleshooting account settings, logins, and security features.
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Email & Communication Tools

Resources for setting up, using, and customizing DMACC's email and communication platforms.
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Software Installation & Setup

Guides for downloading, installing, and configuring software and applications.
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Printing & Equipment Use

Information on setting up printers, reserving equipment, and troubleshooting hardware issues.
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ITSM Platform (help.dmacc.edu)

Here are some guides on how to use our new Support Portal
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Articles (4)

Pinned Article Hours - Tech Support

Find out the hours of tech support here.

Pinned Article How do I reset my DMACC network account password?

Here's some tips on how to reset your password

[Continuing Education] Ugotclass.org website contact

Activating IntelliJ IDEA License

Students enrolled in CIS-171 at DMACC are eligible to activate a JetBrains IntelliJ IDEA license using the DMACC license server. Follow the steps below to activate your license.