Tech Support Knowledge Base

A self-help solution to all of your technology questions. DMACC Staff/Faculty: Please sign in to view internal articles.

Categories (8)

Getting Started & Training Resources

Training materials and quick start guides to help users navigate DMACC's tech tools.
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Troubleshooting & Technical Issues

Solutions for common tech problems and how to fix device or software issues.
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General IT Policies & Support

Essential policies, guidelines, and resources for using DMACC's IT services and reporting issues.
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Accounts & Access

Instructions for managing and troubleshooting account settings, logins, and security features.
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Email & Communication Tools

Resources for setting up, using, and customizing DMACC's email and communication platforms.
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Software Installation & Setup

Guides for downloading, installing, and configuring software and applications.
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Printing & Equipment Use

Information on setting up printers, reserving equipment, and troubleshooting hardware issues.
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ITSM Platform (help.dmacc.edu)

Here are some guides on how to use our new Support Portal
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Articles (9)

Pinned Article Hours - Tech Support

Find out the hours of tech support here.

Pinned Article How do I reset my DMACC network account password?

Here's some tips on how to reset your password

[Continuing Education] Ugotclass.org website contact

Activating IntelliJ IDEA License

Students enrolled in CIS-171 at DMACC are eligible to activate a JetBrains IntelliJ IDEA license using the DMACC license server. Follow the steps below to activate your license.

Add a Sender to the Outlook Safe Senders List

Learn how to prevent legitimate emails from being marked as spam by adding senders to your Outlook Safe Senders list.

Add A Shared Mailbox to Outlook (New Outlook)

New Outlook Tutorials

Camo Studio Install for Flipping Camera Display/Mirroring Camera Display.

Go to microsoft store, download Camo Studio, Open Camo Studio, scroll on left-hand-side, utilize the Flip feature to flip the display of your camera.

Student Study Room Reservations

Directions for Students reserving Student Study Rooms at the Urban Campus

Sync Bookmarks

Syncing bookmarks ensures users have consistent access to saved websites regardless of browser or computer. Most modern browsers include built‑in sync using a user account. This is the most reliable and secure option.

Always sign in using approved work accounts when syncing on company devices

Do not sync bookmarks containing sensitive or restricted URLs using personal accounts

Only install browser extensions that are approved by IT or Security