A self-help solution to all of your technology questions. DMACC Staff/Faculty: Please sign in to view internal articles.
Find out the hours of tech support here.
Here's some tips on how to reset your password
How to access Kaltura through Canvas when encountering the "enable 3rd party cookies" error on Safari
Please see our policy regarding tech support for personal computers, equipment, and software
Please view our policy regarding using DMACC-owned technology equipment
Please view our policies regarding student network accounts and retention periods
How to add your DMACC email profile to Outlook on a MAC computer
Check whether your browser supports the most recent release of Blackboard
Some users will attempt to join a Blackboard Collaborate session but get stuck at the loading animation. Here is something to try when you run into that issue.
Having issues with using Blackboard as a student? Here are some troubleshooting tips
The short answer is, yes! Please view this article on how to take advantage of this Alumni benefit
This is the directions on how to clear your forms cache
Having issues using the DART app on your smartphone? Click here for some troubleshooting tips and who to contact for help
How to set the default sound device
How to setup the DMACC Bear Alert App (InformaCast) and setup additional numbers.
Microsoft Store Discounts
How to drop a class using banner self service
Are you on a Mac computer and getting an error when you attempt to open an Office document? Then you may need to enable full disk access for the application
Need to send a sensitive email? Follow these steps to learn how to encrypt your email message
How to change the default printer in Windows
Occasionally, browser cache issues occur with some browsers on DMACC sites. Follow these instructions to clear out your browser cache in Google Chrome, Safari, Firefox, and Microsoft Edge.
If you want to no longer receive updates from a Blackboard class, such as grading or due dates, there is an option on the Blackboard site to disable these.
If you're a current credit student or employee at DMACC, you can obtain Microsoft Office for free. This includes Word, PowerPoint, Excel, Outlook, Access, and Teams.
Need to print to a printer that's not listed on your computer? Follow these steps to get it added
Is your web browser preventing you from seeing a legitimate pop-up? Here are instructions on how to allow them to appear
Are you receiving a lot of unwanted email from a specific sender? Here are the steps you can take to block them
Tired of using the Microsoft Authenticator app for your DMACC login MFA? Here's how you can change it!
This is your guide to create groups in teams, this can be used for each Academic Discipline if you are a chair and need to organize said groups. This is also helpful for any group any supervisor may be in charge of that they want to be able to share things and keep in contact with their group.
Here are the steps needed to disable focused inbox or mail forwarding
This is to help student, faculty and staff email the whole class, a class mate, student, or group of students through Outlook.
Are you getting constant emails that you typically just delete? You can setup a mail rule in Webmail to do it for you
If you're not seeing any Word templates when launching Word, try checking this setting.
Now that the ability to install software has been restricted, you will need to use Microsoft Endpoint Manager Software Center to install software.
Did you receive a .heic picture file from someone using an iPhone? Here is how to open/view it using a Windows 10 computer.
This is what to do if a student is seeing a message saying "Your Account (username)@dmacc.edu doesn't allow editing on a mac."
Was a file or folder accidentally deleted on a network drive? Here are some steps on how to restore it
Lenovo Vantage is an application that you can utilize to install important software updates and get the latest drivers for your Lenovo device.
Did you know that you can save files from MyLab onto your personal computer? Here are instructions on how to access that feature
Having issues while accessing websites on Google Chrome? Try this quick method to update the browser
Did you know that you can use Teams to have breakout meetings or 1-on-1 conversations outside of a primary meeting? Here is a how-to guide on how to utilize that feature
This is how to find out what DMACC has to offer as a discount
Lockdown Browser Second Insitution
Link to MFA management website
MFA initial setup with mobile app
If you're setting up Multi-Factor Authentication (MFA) for the first time, you can use an alternate method and just have a code text to you or receive a call.
This article will assist in setting up an MFA Security key with Microsoft MFA.
If you are troubleshooting a Microphone you should confirm that the settings within Windows are configured properly. The best way to test a Microphone would be through the Control Panel's Sound Settings.
Are you having issues with your Microphone/Camera in Collaborate? Try updating your chrome browser
Here are links to Microsoft's articles on how to utilize the meeting recording feature in Teams
Don't have a cellphone or prefer to authenticate your DMACC account without one? Try a YubiKey instead
Here is how to download myLab on a mac
Did you lose access to your network drives? Here are the paths to re-map them to your computer.
DMACC has chosen PaperCut to help reduce wasteful printing as well as our carbon footprint by regulating printing. In addition to being able to print to networked printers from a DMACC computer, PaperCut also allows us to offer you the ability to print from your own personal device (laptop, tablet, etc.) via the web print feature.
How to report a phishing email
If you are getting a "We're sorry
I will update this as soon as I can get in contact with Carolyn about who will be replacing her for contact information
Just having this here, mainly because I get questions about this a lot. I will delete this or continue to update this in the future.
Enabling Cross Tracking for Kaltura
For issues regarding LockDown Browser, we strongly recommend that students reach out to Respondus for help. This article contains contact/support information.
How to save a word document as a PDF
Setup Authenticator through the websiite
Did you know that DMACC receives funds to assist students with their technology needs? Check here to see what resources are available
The dock does not work after connected to a computer with the provided Thunderbolt 3 cable.
Monitor Issues With Docking Station
Thinking about replacing your computer? Here are a few things to consider before buying one
If you see a notification about TikTok from Window Security this article will explain why...
How to check the Status of a Transcript
How to have Safari show videos on iPad and Macbooks
Are you getting emails from Microsoft Viva? Learn more about it here and how to unsubscribe if you wish to
The DMACC Alert - Emergency Notification System (RAVE) can quickly alert DMACC students, faculty and staff of any delays or cancellations of class, from either weather or other causes. It's also used in the event any security concerns or emergencies. If your contact information is up to date in the Web Info System, you will receive the alerts automatically. If you'd like to add additional email addresses, SMS, or phone numbers, please follow the instructions within.
Wiley Plus Support Contact
Zoom has a test meeting that you can join to troubleshoot connection/video/audio issues- Access the Zoom troubleshooting test here