PaperCut- Student Guide

The PaperCut System

DMACC has chosen PaperCut to help reduce wasteful printing as well as our carbon footprint by regulating printing. 

In addition to being able to print to networked printers from a DMACC computer, PaperCut also allows us to offer you the ability to print from your own personal device (laptop, tablet, etc.) via the web print feature.

What You Need to Know

You will be given a credit of $20.00 in your PaperCut account at the beginning of each term that you are enrolled as a DMACC credit student. When your account reaches $0.00 your printing privileges will be suspended and you will not be able to print until more money has been deposited into your account.

Printing privileges will also be suspended if you are no longer taking credit classes at DMACC.

The costs for printing are as follows:

  • $0.05 per Grayscale page
  • $0.06 per Grayscale Duplex page ($0.03 per side)
  • $0.25 per Color page
  • $0.30 per Color Duplex page ($0.15 per side)

Funds will not roll over to the next term and your account will be reset at the beginning of each term that you are enrolled as a DMACC credit student.

What to Look For

Once you are logged into a DMACC Computer, you should notice two indicators that the PaperCut client is running:

  • The PaperCut icon in the System Tray

  • The account balance window in the upper right hand corner of the computer screen

How Do I Print?

Printing from a DMACC computer is just as simple as ever. The method you use to print will not change with the PaperCut implementation. If you would like to print from your own personal device to a networked student printer see the section on web printing later in this document.

DMACC Print Credit and Student Payment Process

Here’s how it works:

  • When logged into a computer on campus, you will see your current print credit amount displayed in the PaperCut ‘Account Balance’ window at the top of the screen.
  • If the PaperCut account balance window shows $0.00 as your current balance, that means you no longer have any print credits remaining and you will not be able to print until you add money to your PaperCut account.

Accessing your PaperCut Account  from the PaperCut Account Balance Window

 
If you are on campus you can access the details of your account by clicking the Details… link, located at the bottom-right corner of the account balance window.

Accessing your PaperCut Account from a Web Browser

If you are off campus you can access the details of your account by going to https://papercut.dmacc.edu from any browser.
Once the web browser window loads the page you will be connected to the PaperCut main login page.

  1. Type in your DMACC username and password, and click the Log In button.
  2. Once you have successfully logged in, the summary page will display. The summary page details your account balance and print history, including your total print jobs, pages and transactions.
  3. You may click the categories along the left column, such as current printing rates, transaction history, recent print jobs and web print for more information.

Adding Funds to Your PaperCut Account

To add funds to your account you can either pay through the PaperCut website or you can make a cash deposit at the Student Accounts office during regular office hours. Payments will only be accepted in $10 increments.

Notice:  All funds, including purchased credits, will expire the last day of each semester

Adding funds using the PaperCut website:

  1. Follow the directions in the Accessing your PaperCut Account from a Web Browser section to access your account.
  2. Press the Add Credit link on the left hand side of your PaperCut Account web page.
  3. Select $10 from the Amount to Add dropdown box
  4. Click the Add Value button. This will take you to our secure payment gateway.
  5. At the Secure Gateway screen you will be able to complete your purchase.

Adding funds at the Student Accounts Office:

Cash payments will be accepted at the Student Accounts office during regular business hours.

Requesting a print refund

In some cases, you may be entitled to a printing refund. You may submit a request by following the steps provided below. Your request will be reviewed and a response provided within one week.

Each refund request will be considered on an individual basis. If you feel that your situation warrants a refund, please provide as much information as possible about your issue.  Include what software application you are printing from and the computer name. The computer name is the same as the Property of DMACC Sticker number found on every computer.

Refunds will usually be issued for the following reasons:

  • Printer Malfunction
  • Printer out of paper

Circumstances in which refunds WILL NOT be issued include:

  • Jobs sent to the wrong printer
  • Improper page/file setup
  • When an “out of service” sign is posted
  • Repeated printing of a file that is not printing
  • When not enough information is provided in your request for us to understand the situation

How to submit a refund request

If your PaperCut account is charged for print jobs that never completed, you may request a refund online.

  1. Click the Details… link located at the bottom corner of the PaperCut account balance window.
  2. Log in to your PaperCut account via the pop-up login window.
  3. On the Summary Page, click the “Recent Print Jobs” link located in the left-hand column.
  4. Find the job that didn’t print and click the request refund link under the Status field
  5. On the Request Refund page make sure you add a reason for your request. Please allow 5 business days for all refunds to be processed.

 

IF YOUR JOB DOES NOT PRINT…

Contact Tech Support at 515-965-7300 or techsupport@dmacc.edu.

Please DO NOT keep trying to print your job as you will waste your print credits.

 

Printing from your personal device

Web printing allows you to print from your personal device to any available DMACC printer.

*You may print most common file formats using the Web Print function.

  1. Open your web browser and go to https://papercut.dmacc.edu
  2. Click on the Web Print link in the left column
  3. Select Submit a Job
  4. Select a printer to print to. See the graphic below to aid you in selecting a printer.


5. Click the Print Options and Account Selection >> button
6. On the Print Options screen input the number of copies you wish to make.


7. Click the Upload Documents >> button
8. Click the Browse… button and choose file you wish to print

Please remember to ALWAYS logoff when you are done using the computers at DMACC.

IF YOUR JOB DOES NOT PRINT…

Contact Tech Support at 515-965-7300 or techsupport@dmacc.edu.

Please DO NOT keep trying to print your job as you will waste your print credits.

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