Microphone/Camera issues in Collaborate

Summary

Are you having issues with your Microphone/Camera in Collaborate? Try updating your chrome browser

Body

Look in the upper-right corner of Chrome and click on the three dots/menu icon circled in the screenshot below.  

Uploaded Image (Thumbnail)



Select Settings.
Under Settings, click About Chrome.

Uploaded Image (Thumbnail)

 

See if Chrome updates in the center screen where circled above. 

If it updates, reboot your computer and try again.  

If you continue to have issues with your microphone/camera in Collaborate after trying these steps, please feel free to reach out to the Tech Support group at 515-965-7300 to further troubleshoot the issue.

Details

Details

Article ID: 7629
Created
Fri 7/22/22 11:11 AM
Modified
Tue 11/12/24 3:56 PM