Boone Student Housing Support Guide

This guide provides information for Boone Campus housing residents on how to report maintenance issues, identify room locations, and find support resources.

Reporting a Housing Maintenance Issue

Use the Service - Housing Maintenance Request form to report maintenance issues within your apartment or common areas.

Examples include:

  • Plumbing issues such as leaks, clogged drains, toilets, showers, or faucets.
  • Electrical issues such as lights, outlets, power problems, or smoke detectors.
  • HVAC issues such as heating, cooling, unusual noises, or odors.
  • General maintenance issues such as doors, windows, locks, furniture, appliances, walls, ceilings, or flooring.

Scan the QR code below or select the Housing Maintenance Request service to submit a request.

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Finding Your Building and Room Number

When submitting a maintenance request, you will be asked to select your building and room location.

  • Building: Select the housing building where the issue is located (1301, 1303, 1305, 1307, or 1309).
  • Room Number: The first digit identifies the floor.
    • 1xx = First Floor
    • 2xx = Second Floor
    • 3xx = Third Floor
  • Examples: Room 104 is on the first floor, Room 207 is on the second floor, and Room 309 is on the third floor.
  • Specific Area: After selecting the room, choose the affected area such as Bedroom A, Bedroom B, Bedroom C, Bedroom D, Bathroom A, Bathroom B, or Common Area.

Reporting Network or Internet Issues

If your issue involves internet connectivity, Wi-Fi access, network performance, or other technology-related network problems, do not submit a Housing Maintenance Request.

Instead, submit a Network Issue Report using the appropriate service request form.

Report Network Issues

Tips for Faster Service

  • Provide a detailed description of the issue.
  • Include when the problem started and whether it is getting worse.
  • Attach photos whenever possible.
  • Verify that the correct building, room, and area are selected.

Providing accurate information helps Housing staff review, prioritize, and coordinate maintenance requests more efficiently.

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